Last updated November 13, 2026
This policy explains what personal information Mush Love Genetics (“we”, “us”, or “our”) collects when you visit https://www.mushlovegenetics.com (the “Site”) or buy from us, how we use it, who we share it with, and the choices you have. If you have questions, email us at info@mushlovegenetics.com.
Information you give us
When you place an order, we collect your name, billing and shipping addresses, email address, phone number, and the items you buy. You can check out as a guest. If you create an account, we also store your username and password.
Our payment providers process your payment. When you pay by card, Apple Pay, or Google Pay (once those options appear at checkout), Stripe, through WooPayments, collects your card details directly, and we receive only the card type, the last four digits, the expiration date, and the result of its fraud checks. We never see or store your full card number. With Cash App, we see the name and $Cashtag on your payment and any note you add.
When you use our contact form, we collect your name, email address, order number, subject, and message. When you ask for a replacement, we also receive the photos you send.
When you sign up for our newsletter on the Site, we collect your email address. When you place an order, you can tick a box at checkout to join our newsletter list. Every newsletter has an unsubscribe link.
Information we collect automatically
When you visit the Site, our servers and tools record your IP address, browser and device type, operating system, referring page, the pages you view, and the time of each visit. We use this to run and secure the Site and to understand how people use it. We estimate your general location from your IP address. We do not collect precise location.
We use cookies and similar technologies for these purposes:
- WooCommerce cookies keep your cart and checkout working.
- WooCommerce order attribution cookies record how you reached the Site, such as a search engine, another website, or an email link, and save that source with your order.
- Google Analytics, which we run through the MonsterInsights plugin, measures visits and purchases. We have turned on Google’s demographics and interests reports, which use Google’s own data to estimate visitors’ age range and interests in aggregate.
- Jetpack Stats and WooCommerce Analytics, both from Automattic, count page views and store events such as adding a product to the cart.
- Security tools record IP addresses of failed logins and suspicious requests so we can block attacks.
How we use your information
We use your information to:
- process, ship, and track your orders, and send order and shipping emails,
- answer your questions and handle replacement requests,
- manage your account,
- send our newsletter,
- understand how people use the Site so we can improve it,
- prevent fraud and keep the Site secure, and
- meet our legal, tax, and accounting obligations and enforce our Terms.
Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run the store, and only as much as each one needs:
- SiteGround hosts the Site and its database.
- Automattic provides Jetpack, which runs Jetpack Stats, WooCommerce Analytics, security, and site backups. The backups include copies of our database.
- Stripe processes card, Apple Pay, and Google Pay payments through WooPayments, including fraud screening.
- Block, Inc. processes Cash App payments.
- Google runs Google Analytics and delivers the emails our store sends through Gmail.
- Intuit Mailchimp stores our newsletter list and sends our newsletter.
- Trustindex displays the Google reviews widget on our Reviews page.
- Google Fonts and the unpkg content delivery network serve fonts and scripts the Site loads, so they receive your IP address.
- Our shipping carrier, USPS or UPS, receives your name and shipping address to deliver your package.
Each provider’s own privacy policy covers how it handles your data. Stripe’s is at https://stripe.com/privacy.
We may also disclose information when the law requires it, such as in response to a subpoena or court order, to investigate fraud or threats to anyone’s safety, or to protect our rights. If we sell or merge our business, customer information may transfer to the new owner.
Your choices about cookies and analytics
You can set your browser to block or delete cookies. If you block them, the cart and checkout may not work. You can opt out of Google Analytics with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout.
Browsers offer a “Do Not Track” setting. No uniform standard for recognizing it exists, so we do not currently respond to Do Not Track signals. If a standard is adopted that we must follow, we will update this policy.
How long we keep your information
We keep order records for at least 7 years to meet tax and accounting requirements. We keep account information until you delete your account or ask us to delete it. We keep contact form messages and copies of the emails we send until you ask us to delete them. We keep your newsletter email address until you unsubscribe.
When we no longer need information, we delete or anonymize it. If that is not possible right away, for example because it sits in a backup, we store it securely and do not use it until we can delete it.
How we protect your information
We use technical and organizational security measures to protect your personal information. No website or storage system is completely secure, so we cannot guarantee that unauthorized people will never gain access to it. You send information to the Site at your own risk.
Children
Our store is for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will close the account and delete the data. If you think we hold information about a child, email info@mushlovegenetics.com.
Your privacy rights
You can review and update your account information at any time at https://www.mushlovegenetics.com/my-account/.
You can also email us at info@mushlovegenetics.com to:
- ask what personal information we hold about you and how we use it,
- get a copy of it,
- correct it, or
- delete it.
We will verify your identity before acting on a request, usually by matching details you give us with what we already hold or by contacting you at an email address we have on file. We use those details only to verify you. You may send a request through an authorized agent, but we may deny it if the agent cannot show proof that you authorized them. We may keep some information when the law requires it or to prevent fraud.
Some states, including California and Colorado, give their residents specific privacy rights. We honor the requests above from any customer in the United States, and we will not treat you differently for making one.
To stop receiving our newsletter, click the unsubscribe link in any newsletter or email us. We will still send emails about your orders and account.
California residents may ask once a year, free of charge, which personal information we disclosed to third parties for their direct marketing purposes in the past year. We do not share personal information with third parties for their direct marketing.
Changes to this policy
We may update this policy. The “Last updated” date above shows when it last changed. If we make a material change, we will post a notice on the Site or email you.
Contact us
If you have questions or comments about this policy, email us at info@mushlovegenetics.com or write to:
Mush Love Genetics
2921 W 38th Ave., Unit 146, Denver, CO 80211
United States